Frequently Asked Questions
What areas does Berkshire Springs deliver to?
Berkshire Springs serves a wide region, within about 90 miles of the southwestern corner of Massachusetts. Delivery towns include Amherst and Springfield in Massachusetts, Hartford in Connecticut, Poughkeepsie and Albany in New York, and Bennington in Vermont. You can check your ZIP code on the service-area page or call their team for confirmation.
What makes Berkshire Springs unique?
The spring water is unique because it comes from a single protected underground aquifer in the Berkshires. It is bottled on-site without human contact and flows into large 3- and 5-gallon bottles. The company follows FDA and EPA standards and uses multi-stage filtration, ultraviolet light and ozonation to ensure purity while maintaining its natural taste and mineral content.
The Berkshire Springs home and office delivery service is unique because service is our highest priority. We have local residents manning the phones and emails, and delivering the water to ensure that this is a neighborhood business—where neighbors help neighbors. We do our very best to ensure that you get deliveries on the days you expect, that your emails and calls are answered quickly, and that the billing is automated and accurate. Importantly, that you always drink our great tasting spring water!
We pride ourselves on offering a fair value, not charging deposits until the end of service (where only any lost bottles are charged), and not having any administrative or delivery fees. Only a small $3.00 per delivery fuel surcharge is collected.
Do you test for PFAS and other contaminants?
Yes. Berkshire Springs tests for all FDA-regulated chemicals and more than 80 unregulated contaminants. Recent annual analyses by National Testing Laboratories confirm that no contaminant exceeds limits and that Berkshire Springs water has no PFAS. A 2025 lab report also confirmed the absence of PFAS. The annual results of the extensive NTL testing is published on our website every year for anyone to see.
How often is water delivered?
Deliveries are typically made once every four weeks. Customers leave their empty bottles outside and the route service representative replaces them; you don’t need to be home to receive your order.
What are the benefits of having a home water dispenser?
Home dispensers save time and effort—no lugging heavy cases from the store and no searching in the refrigerator. They provide instant hot water for coffee, soups and tea as well as ice-cold water for drinking. Children can help themselves to water, encouraging healthy hydration.
Do I need to sign a long-term contract?
No. Berkshire Springs believes their water quality and service will keep customers coming back and therefore does not require long-term contracts for residential service. You can stop service at any time; package plans simply have a modest termination fee if you cancel early.
What bottle sizes and prices are available?
The company offers 5-gallon bottles for about $9.35 and 3-gallon bottles for about $8.95. The cost per glass works out to less than 12 cents, making Berkshire Springs an economical choice for high-quality spring water.
What types of water dispensers are offered?
Berkshire Springs rents or sells a range of dispensers: top-loading hot-and-cold coolers in black or white, stainless-steel models, bottom-loading coolers, coffee-pod brewing coolers, and ceramic crock dispensers with stands. Rental prices generally range from $12.50 to $24.95 per month.
How much water should my household or office order?
A typical family of three or four uses about three to four 5-gallon bottles per four-week delivery. For offices, Berkshire Springs recommends one 5-gallon bottle for every two employees. Water usage tends to increase during the summer and may be higher if used for cooking or pets.
What package plans are available?
Berkshire Springs offers discount package plans when you commit to a set number of bottles per four-week delivery. For example, the 4-bottle plan costs about $43.95 per month, the 6-bottle “Thirsty Plan” costs $58.35, and the 10-bottle plan costs $84.60. Water-only plans (no cooler rental) are priced around $33.65, $49.35 and $79.50 for 4, 6 and 10 bottles respectively.
What is included in the office coffee service?
The office coffee service uses a coffee-brewing cooler that dispenses both coffee and ice-cold water. Two annual packages are offered: Tier 1 includes a cooler and one 24-count box of K-cups every four weeks for $38.25, while Tier 2 includes a cooler and two boxes of K-cups for the same price. Both packages provide 15% discounts on additional K-cups and all 5-gallon water bottles. Alternatively, you can rent the coffee cooler for $24.95 per month and purchase K-cups and spring water separately.
How does Berkshire Springs protect the environment?
The company owns and preserves acres of forest and wetlands surrounding its spring. They avoid depleting the aquifer or introducing contaminants, and they use returnable 3- and 5-gallon bottles to reduce plastic waste. Eco-friendly practices, such as reusable bottles, are highlighted in their special offer.
Why choose Berkshire Springs over supermarket bottled water?
With Berkshire Springs you avoid lugging heavy cases home from the store and get scheduled delivery right to your door. The spring water is locally sourced, so you’re not paying to ship water from far-off locations. The price per glass is lower than most beverages and you support a local, American-owned business.
How do I check if service is available in my ZIP code?
You can use the ZIP-code lookup tool on the service-area page to see if delivery is available. If only part of your ZIP code is serviced, call Berkshire Springs to verify your address. The company’s delivery radius is roughly 90 miles from south-western Massachusetts.
What are the health benefits of Berkshire Springs water?
Natural spring water encourages families to drink more water and avoid sugary drinks. Berkshire Springs water contains no chlorine or PFAS and is recommended even during city “boil-water” alerts. Blog articles on their site discuss issues like PFAS and arsenic, emphasizing the safety of spring water when sourced from reputable providers.
Can I get hot water from my dispenser for tea or soups?
Yes. Dispensers provide piping hot water and ice-cold water with the push of a button. This makes it convenient for tea, coffee and soups without having to heat water separately. . All of our coolers have childproof hot spigots.
How is the water treated before bottling?
Berkshire Springs uses a multi-barrier approach: source protection, micron filtration to 0.5 microns, ultraviolet light sanitizing, and ozonation. Ozone sanitizes the water without leaving a chlorine taste and reverts to oxygen shortly after bottling.
Is Berkshire Springs a local company?
Yes. Berkshire Springs is a locally operated, American-owned business. It is not part of a national conglomerate, so when you call, you speak with neighbors who know your account.
Do you offer distilled water or other products?
In addition to spring water, Berkshire Springs delivers cases of half-liter bottles, distilled water in 5 gallon and 1-gallon bottles (six per case) and cooler-cleaning kits. They also sell or rent coolers and offer a coffee service with K-cups.
How can I sign up or contact Berkshire Springs?
You can sign up online via the “Sign Up for Service” link or call the customer service team at (413) 229-6660. Their contact page also lists options to request information, sign up for special offers, or ask billing and delivery questions.
What is my delivery running late? Some common reasons for deliveries not arriving when expected are:
- A past-due account preventing delivery.
- A reschedule for missing driver or holiday is typically advised in advance by phone call/voicemail.
- An error in the delivery schedule or running out of spring water on the route truck—usually this event leads to a phone call or email to advise the customer of the problem and change of plans.
- Road repair or impassable driveways due to weather