Frequently Asked Questions
What areas does Berkshire Springs deliver to?
Berkshire Springs serves a wide region, within about 90 miles of the southwestern corner of Massachusetts. Delivery towns include Amherst and Springfield in Massachusetts, Hartford in Connecticut, Poughkeepsie and Albany in New York, and Bennington in Vermont. You can check your ZIP code on the service-area page or call their team for confirmation.
What makes Berkshire Springs unique?
The spring water is unique because it comes from a single protected underground aquifer in the Berkshires. It is bottled on-site without human contact and flows into large 3- and 5-gallon bottles. The company follows FDA and EPA standards and uses multi-stage filtration, ultraviolet light and ozonation to ensure purity while maintaining its natural taste and mineral content.
The Berkshire Springs home and office delivery service is unique because service is our highest priority. We have local residents manning the phones and emails, and delivering the water to ensure that this is a neighborhood business—where neighbors help neighbors. We do our very best to ensure that you get deliveries on the days you expect, that your emails and calls are answered quickly, and that the billing is automated and accurate. Importantly, that you always drink our great tasting spring water!
We pride ourselves on offering a fair value, not charging deposits until the end of service (where only any lost bottles are charged), and not having any administrative or delivery fees. Only a small $3.00 per delivery fuel surcharge is collected.
Do you test for PFAS and other contaminants?
Yes. Berkshire Springs tests for all FDA-regulated chemicals and more than 80 unregulated contaminants. Recent annual analyses by National Testing Laboratories confirm that no contaminant exceeds limits and that Berkshire Springs water has no PFAS. A 2025 lab report also confirmed the absence of PFAS. The annual results of the extensive NTL testing is published on our website every year for anyone to see.
How often is water delivered?
Deliveries are typically made once every four weeks. Customers leave their empty bottles outside and the route service representative replaces them; you don’t need to be home to receive your order.
What service charges do you have?
Given the current escalated price of fuel, we have a $3.00 per visit fuel surcharge. Since we generally deliver once a month, that is a $3.00 monthly added cost. We do not have any delivery charges or Admin charges or credit card charges. Nor do we have advance charges for bottle deposits—we only charge you for any net lost or broken bottles after you terminate service (at $7/bottle). Other bottled water companies have service and delivery charges that can be as high as $15 per visit or over $30 per month. It is worthwhile double-checking that!Do you have delivery charges?
Given the current high price of fuel, we have a $3.00 per visit fuel surcharge. Since we generally deliver once a month, that is a $3.00 monthly added cost. We do not have any delivery charges or administrative charges or credit card charges. Nor do we have any advance charges for bottle deposits—we only charge you for any net lost or broken bottles after you terminate service (at $7/bottle). Other bottled water companies may have delivery charges that can be as high as $15 per visit or $30 per month, and/or upfront bottle deposits, or other hidden costs… It is worthwhile double-checking that!
What are the benefits of having a home water dispenser?
Home dispensers save time and effort—no lugging heavy cases from the store and no searching in the refrigerator. They provide instant hot water for coffee, soups and tea as well as ice-cold water for drinking. Children can help themselves to water, encouraging healthy hydration.
Do I need to sign a long-term contract?
No. Berkshire Springs believes their water quality and service will keep customers coming back and therefore does not require long-term contracts for residential service. You can stop service at any time; package plans simply have a modest termination fee if you cancel early.
How easy is it to switch water services to Berkshire Springs?
<div”>As easy as 1,2,3. How does Berkshire Springs make switching easy?</div > 1. Check online to see if we service your area (click here to do this now). Pricing is also shown this way. 2. Just call or email us with your needs (number of 5- or 3-gallon bottles, type of cooler if any, and/or any miscellaneous needs), and when you want to be set up. We will confirm. 3. We will expedite the process:- We will pay you for your deposit on any existing empties you return to us so that you do not have to wait on your current supplier.
- We do not charge upfront bottle deposits ourselves. We only charge you for the net lost or broken bottles at the end of your service with us, at $7.00 apiece.
- We switch coolers if you have one or more—specifically we will drain and wrap your current supplier’s cooler and move it to a safe location for your old supplier to pick up. We then set up your replacement cooler in your preferred location with a fresh bottle of water.
- We have a standardized email you can send to your existing supplier so there is a record of the date you terminated.
- We have no annualized service requirement so you can just sign our service contract (via email or by returning our form when the installation is being done).
- We can usually arrange to do this within 1-3 days, and can manage to work with unusual business hours (if appropriate).
How fast can I get set up with your service?
If you are in our territory, we can often set you up within 1-2 working days. Sometimes it may take up to 3-4 days at most.
What bottle sizes and prices are available?
The company offers 5-gallon and 3-gallon bottles. Both are about $9.50, depending on delivery location. The cost per glass works out to less than 12 cents, making Berkshire Springs an economical choice for high-quality spring water.
What types of water dispensers are offered?
Berkshire Springs rents or sells a range of dispensers: top-loading hot-and-cold coolers in black or white, stainless-steel models, bottom-loading coolers, coffee-pod brewing coolers, and ceramic crock dispensers with stands. Rental prices generally range from $12.50 to $24.95 per month.
How much water should my household or office order?
A typical family of three or four uses about three to four 5-gallon bottles per four-week delivery. For offices, Berkshire Springs recommends one 5-gallon bottle for every two employees. Water usage tends to increase during the summer and may be higher if used for cooking or pets. We highly recommend you take an initial 1-2 extra bottles of spring water to avoid you running out and having to wait until your next scheduled delivery, especially in case of holidays, driver illness, or bad weather conditions.
What is included in the office coffee service?
The office coffee service uses a coffee-brewing cooler that dispenses both coffee and ice-cold water. Two annual packages are offered: Tier 1 includes a cooler and one 24-count box of K-cups every four weeks for $38.25, while Tier 2 includes a cooler and two boxes of K-cups for the same price. Both packages provide 15% discounts on additional K-cups and all 5-gallon water bottles. Alternatively, you can rent the coffee cooler for $24.95 per month and purchase K-cups and spring water separately.
How does Berkshire Springs protect the environment?
The company owns and preserves acres of forest and wetlands surrounding its spring. They avoid depleting the aquifer or introducing contaminants, and they use returnable 3- and 5-gallon bottles to reduce plastic waste. Eco-friendly practices, such as reusable bottles, are highlighted in their special offer.
Why choose Berkshire Springs over supermarket bottled water?
With Berkshire Springs you avoid lugging heavy cases home from the store and get scheduled delivery right to your door. The spring water is locally sourced, so you’re not paying to ship water from far-off locations. The price per glass is lower than most beverages and you support a local, American-owned business.
How do I check if service is available in my ZIP code?
You can use the ZIP-code lookup tool on the service-area page to see if delivery is available. If only part of your ZIP code is serviced, call Berkshire Springs to verify your address. The company’s delivery radius is roughly 90 miles from south-western Massachusetts.
What are the health benefits of Berkshire Springs water?
Natural spring water encourages families to drink more water and avoid sugary drinks. Berkshire Springs water contains no chlorine or PFAS and is recommended even during city “boil-water” alerts. Blog articles on their site discuss issues like PFAS and arsenic, emphasizing the safety of spring water when sourced from reputable providers.
Can I get hot water from my dispenser for tea or soups?
Yes. Dispensers provide piping hot water and ice-cold water with the push of a button. This makes it convenient for tea, coffee and soups without having to heat water separately. . All of our coolers have childproof hot spigots.
How is the water treated before bottling?
Berkshire Springs uses a multi-barrier approach: source protection, micron filtration to 0.5 microns, ultraviolet light sanitizing, and ozonation. Ozone sanitizes the water without leaving a chlorine taste and reverts to oxygen shortly after bottling.
Is Berkshire Springs a local company?
Yes. Berkshire Springs is a locally operated, American-owned business. It is not part of a national conglomerate, so when you call, you speak with neighbors who know your account.
Do you offer distilled water or other products?
In addition to spring water, Berkshire Springs delivers cases of half-liter bottles, distilled water in 5 gallon and 1-gallon bottles (six per case) and cooler-cleaning kits. They also sell or rent coolers and offer a coffee service with K-cups.
How can I sign up or contact Berkshire Springs?
You can sign up online via the “Sign Up for Service” link or call the customer service team at (413) 229-6660. Their contact page also lists options to request information, sign up for special offers, or ask billing and delivery questions.
Why is my delivery running late? Some common reasons for deliveries not arriving when expected are:
- A past-due account preventing delivery.
- A reschedule for missing driver or holiday is typically advised in advance by phone call/voicemail.
- An error in the delivery schedule or running out of spring water on the route truck—usually this event leads to a phone call or email to advise the customer of the problem and change of plans.
- Road repair or impassable driveways due to weather
How do I pay my bill? Can I use auto-pay or automatic payment options?
Just give us a call or email (customerservice@berkshiresprings.com) , asking for a one-time link to set up an auto-pay account, and then you can establish it yourself, directly online. This keeps your credit or debit card information confidential without having to disclose it to other people. You simply need to be an active customer and have your email address on file with us. Click here to send us an email. Alternatively, we email invoices to every account monthly, and you can pay by check as well. Terms are Net 30 days. Be aware that we stop delivering to residential accounts when invoices are over 60 days and/or generally when the exceed $100.00 until they are paid.Where do you deliver to in Massachusetts?
Berkshire Springs delivers to the following towns in CT:
Avon
Bantam
Barkhamsted
Bethlehem
Bloomfield
Bristol
Broadbrook
Burlington
Canaan
Canton
Cheshire
Colebrook
Cornwall
Cornwall Bridge
East Canaan
East Granby
East Windsor
Enfield
Falls Village
Farmington
Goshen
Granby
Hartford
Harwinton
Kent
Lakeville
Litchfield
Madison
Manchester
Marlborough
Meriden
Middlebury
Middletown
Morris
New Britain
New Hartford
New Milford
Newington
Norfolk
North Canaan
Northfield
Oakville
Orange
Pine Meadow
Plymouth
Rocky Hill
Salem
Salisbury
Sharon
Simsbury
South Windsor
Thomaston
Torrington
Unionville
Waterbury
Watertown
West Cornwall
West Hartford
Wethersfield
Windsor
Windsor Locks
Winchester
Winsted
Wolcott
Woodbury
Where do you deliver in Connecticut?
Berkshire Springs delivers to the following towns in MA:
Adams
Alford
Amherst
Ashley Falls
Becket
Belchertown
Berkshire
Blandford
Cheshire
Chester
Chicopee
Dalton
Deerfield
East Hampton
East Longmeadow
East Otis
Easthampton
Egremont
Feeding Hills
Florence
Glendale
Granby
Granville
Great Barrington
Greenfield
Hadley
Hampden
Haydenville
Holyoke
Housatonic
Huntington
Lanesboro
Lee
Leeds
Leno
xLenoxdale
Leverett
Longmeadow
Ludlow
Mill River
Montague
Monterey
Mount Washington
New Marlborough
North Adams
North Amherst
North Egremont
Northampton
Otis
Palmer
Pelham
Pittsfield
Richmond
Russell
Sandisfield
Sheffield
Shelburne Falls
Shutesbury
South Deerfield
South Egremont
South Hadley
South Lee
Southampton
Southfield
Southwick
Springfield
Stockbridge
Sunderland
Tolland
Turners Falls
Tyringham
West Springfield
West Stockbridge
Westfield
Westhampton
Wilbraham
Williamsburg
Williamstown
Wilmington
Where does Berkshire Springs Water deliver to in New York State?
Berkshire Springs delivers to homes and businesses in the following NY state towns:
Albany
Amenia
Ancram
Ancramdale
Athens
Austerlitz
Billings
Brewster
Cairo
Canaan
Carmel
Catskill
Chatham
Claverack
Clifton Park
Clinton Corners
Coeymans
Cohoes
Colonie
Columbiaville
Copake
Cortlandt Manor
Coxsackie
Craryville
Croton-on-Hudson
Delmar
Earlton
East Durham
East Nassau
Fishkill
Garrison
Germantown
Ghent
Glenmont
Granite Springs
Greenport
Hensonville
Hillsdale
Hudson
Hyde Park
Katonah
Kinderhook
LaGrangeville
Latham
Leeds
Livingston
Mahopac
Mellenville
Melville
Menands
Millerton
Mount Kisco
Nassau
New Lebanon
Niverville
North Chatham
Old Chatham
Palenville
Pawling
Peekskill
Philmont
Pine Plains
Plainview
Pleasant Valley
Poughkeepsie
Putnam Valley
Ravena
Red Hook
Rexford
Rhinebeck
Rhinecliff
Salt Point
Schenectady
Schodack Landing
Scotia
Selkirk
Shenorock
Slingerlands
Spencertown
Staatsburg
Stephentown
Stockport
Stormville
Stottville
Stuyvesant
Stuyvesant Falls
Taghkanic
Tivoli
Unadilla
Uniondale
Valatie
Verbank
Wappingers Falls
Watervliet
West Coxsackie
Yorktown Heights
Where do you deliver to in Vermont?
Berkshire Springs delivers to homes and offices in the following towns in VT:
Bennington
Dorset
East Dover
Manchester
Pownal
N. Pownal
Shaftsbury
West Dover
Wilmington